View My Support Tickets
How can we help you?
Important Information:
Chotopia Support for general questions or concerns will no longer be available using email. Instead, please use the Support Messenger. Assistance for bans or password resets will still be available via email.
Experiencing issues with activating your account?
Please open a ticket using the Support Messenger and we will activate your account.
Please open a ticket using the Support Messenger and we will activate your account.
General Help
You may contact Chotopia Support about your concern using these methods:
-
Email
Sorry - we no longer offer email support for general questions. -
Support Messenger / Ticket
Open a ticket using the Support Messenger.
We will reply within 24 hours. Support Messenger is available anytime. - Discord
Send a private message to a moderator on our Discord server.
We will reply within 12 hours.
Recover Forgotten Password
Recovering your forgotten password is simple using the Recovery Tool.
If you are unable to reset your password using the recovery tool, please contact Chotopia Support using these methods:
-
Email
Send us an email at [email protected]
We will reply within 24 hours. Email is available anytime. - Discord
Send a private message to a moderator on our Discord server.
We will reply within 12 hours.
Ban Appeals
Ban appeals must be submitted using the Support Messenger. You will not receive a response to any emails sent for this reason. You can login to My Chotopia while banned.
You must contact Chotopia Support about your ban appeal using these methods:
-
Support Messenger / Ticket
Open a ticket using the Support Messenger.
We will reply within 24 hours. Support Messenger is available anytime.
Designs and Ideas
We'd love to see your designs and hear your ideas, please send them to us using these methods:
-
Email
Send us an email at [email protected]
You will NOT receive a response.
Administration / Legal
Serious inquiries only. Please do not send ban appeals to the Administration.
You must contact the Chotopia Administration using these methods:
-
Email
Send us an email at [email protected]
We will reply within 72 hours.